They actually had someone from the escalations department contact me. I think she was a bit exasperated and sounded like she had been fielding these calls for most of the day. Nevertheless, I noted two interesting things during our conversation.
- She did not even realize that this change was in the contract. She nearly called me a liar for saying it was different because the only thing the Sprint Lawyers had evidently prepared them for was the WiMax issue.
- She insisted it was not a change that was material or adverse because the Sprint attorney's had told her it was not. Evidently, they have no bias.
BTW, it's not as if my wife and I are fly-by-night customers as we've been with Sprint for about 8 years. If they don't respond to me soon, my next move will be to contact the Better Business Bureau (BBB).